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Service Category: Order Taking

Chat support

Our chat support services enabled businesses to produce real-time, personalized assistance to their website visitors and online customers. With live chat becoming an increasingly popular communication channel, we help you utilize this medium to enhance customer engagement. Our agents are skilled in providing prompt and accurate responses, resolving queries, and offering product/service recommendations. They undergo rigorous trainings to acquire a complete understanding of your brand, products and services.

We employ a flawless chat software that allows multiple chats simultaneously, leading to efficient handling of queries and reduced customer wait times.

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Expert Support

Frequently Asked Questions

We have a friendly customer service team standing by to help you. You can contact us by emailing support@creativaindia.in or by clicking the chat icon in the bottom right corner of this page. We strive to respond quickly and give you the support you require.

Our customer support team operates from Monday to Saturday, 10:00 AM to 6:00 PM Rest assured, we strive to answer your queries as quickly as possible during these hours. If you reach out to us outside of these hours, we will respond to your request on the following business day.

We sincerely apologise for any technical issues you may be having. Please try deleting the cookies and cache from your browser first. If the problem still exists, it would be beneficial if you could give us further information, such as the precise error message or procedures to reproduce the issue. Our technical support staff will look into the problem right away and offer you a resolution.

We understand the importance of timely assistance. Our goal is to respond to your inquiries within 24 hours. However, please note that during peak times or weekends, response times may be slightly longer. Rest assured, we are committed to addressing your concerns as promptly as possible.

Lead generation

We perform meticulous strategic research and data analysis to identify and convert potential needs. Our proficient telecallers engage with prospects, build valuable relationships, and convert them into loyal customers 

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Expert Support

Frequently Asked Questions

To draw potential clients and obtain their contact information, our lead generation service uses strategic marketing techniques including targeted adverts, optimised landing sites, and appealing calls-to-action. Then, we deliver to you qualified leads that are prepared for further interaction and conversion.

We put quality leads first using a variety of strategies, such as careful audience analysis, targeted advertising, and ongoing lead capture form optimisation. Before sending you leads, we also use lead scoring techniques to determine the quality and amount of interest of each lead.

The timeline for lead generation results can vary depending on multiple factors, such as your industry, target audience, and the effectiveness of our marketing campaigns. However, we work diligently to implement strategies that yield visible progress within a reasonable timeframe, often within a few weeks.

We employ a combination of key performance indicators (KPIs) to measure the success of our lead generation campaigns. These may include metrics such as the number of leads generated, conversion rates, cost per lead, lead quality, and overall return on investment (ROI). Regular reporting and analysis allow us to optimize campaigns for continuous improvement.